Live123 Privacy Policy – Malaysia Player Data Protection

Live123 collects your personal data from several sources — primarily information you provide directly during registration and platform use, as well as data generated automatically through your interactions with our platform.

Data you provide directly to live123:

• Identity information: Full name, Malaysian identity card number (MyKad), date of birth, gender and nationality. This information is required for identity verification and legal compliance purposes.
• Contact information: Malaysian phone number, email address, and residential address. These are used for account communications, security notifications, and customer support.
• Financial information: Details of the payment methods you use — including your DuitNow account number, the phone number registered with Touch 'n Go eWallet or GrabPay, and FPX details from Maybank2u or CIMB Clicks. live123 does not store your full card number or payment PIN.
• Verification documents: Copies of identity documents submitted during the KYC (Know Your Customer) process, such as your identification card or bank statement.

Data automatically generated when you use live123:

• Technical data: IP address, web browser type, device model, operating system and screen resolution.
• Usage data: Login and logout activity, time spent playing, games played, bet amounts, and game outcomes.
• Transaction data: Complete deposit and withdrawal history, including payment method, amount in MYR, timestamp and the status of each transaction.
• Location data: General location information (based on IP address) for geographic compliance and security purposes.

Live123 uses the personal data it collects for specific, legitimate purposes. We do not use your data beyond what is necessary for the following:

• Account operations: Creating, managing, and securing your live123 account — including identity verification at login, account recovery, and record maintenance.
• Payment processing: Processing your deposits and withdrawals in MYR via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX Maybank2u, FPX CIMB Clicks and other supported local payment methods.
• Gaming service provision: Enabling you to play slots, live casino, table games, football, and all other games on live123 properly and fairly.
• Customer support: Handling enquiries, resolving technical issues and providing the support you need 24/7 in Bahasa Melayu.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, automated bot usage and other security breaches that could compromise the integrity of the live123 platform.
• Legal compliance: Fulfilling our legal obligations under Malaysia's PDPA and all relevant industry compliance requirements.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need responsible gambling support, and proactively reaching out to them when necessary.
• Platform improvements: Analysing usage data in aggregate (not at an individual level) to understand how players use the live123 platform and to continuously improve the user experience.

If live123 needs to use your data for purposes other than those listed above — for example, for a new marketing campaign — we will ask for your consent before doing so.

Live123 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share certain information with other parties to keep the live123 platform running properly:

• Payment providers: To process your deposits and withdrawals, the necessary transaction details are shared with payment providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and the banks that operate FPX. This sharing is limited strictly to the information required to complete each transaction.
• Gaming software providers: Live casino and slots game providers such as Evolution Gaming and Pragmatic Play receive the session data necessary to operate their games. They are bound by strict confidentiality agreements with live123.
• Support service providers: Customer support software providers used by live123 may process some of your data to enable us to deliver support. All such providers are held to equivalent data protection requirements.
• Legal requirements: live123 may be required to disclose information to Malaysian authorities where mandated by law, court order or to comply with valid legal proceedings.
• Related businesses: In the event of an acquisition, merger or sale of live123 assets, user data may be transferred to the new entity. You will be notified in advance should this occur.

In all of the above cases, live123 ensures that any third party receiving your data has adequate privacy protections in place and uses that data only for specific, limited purposes.

Live123 takes security infrastructure seriously to protect the personal data of our Malaysian players. The following are the key technical and organisational measures we have in place:

• Data encryption in transit: All communications between your browser or app and the live123 servers use TLS 1.3 with 256-bit SSL encryption, ensuring your data cannot be intercepted in transit.
• Stored data encryption: Sensitive data stored in the live123 database — including passwords and financial information — is kept in encrypted form. Your password is never stored in plain text.
• Two-factor authentication (2FA): live123 offers and encourages the use of 2FA for all accounts. With 2FA enabled, anyone who obtains your password still cannot access your account without the second verification code.
• Internal access controls: Only live123 employees who require access to specific data to carry out their duties are permitted to do so. All access is logged and continuously monitored.
• Continuous threat monitoring: The live123 security monitoring system operates 24/7 to detect suspicious activity, intrusion attempts and abnormal access patterns.
• Regular security audits: live123 conducts regular internal and independent security audits to identify and address any vulnerabilities in our infrastructure.
• Secure data backups: Your data is regularly backed up to a secure, separate location to ensure recovery is possible in the event of an unexpected incident.

While live123 takes all reasonable steps to protect your data, no security system is completely infallible. You also play a role in keeping your account safe — use a strong password, never share your login credentials with anyone, and enable 2FA.

The Personal Data Protection Act (PDPA) Malaysia 2010 grants you certain rights regarding your personal data held by live123. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact the live123 support team by emailing support@live123.top with the subject line "PDPA Data Request" and full details of your request.

Like most online platforms, live123 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs properly.

• Essential cookies: These cookies are required for the live123 platform to function. They store your login state and enable security features. This type of cookie cannot be disabled without affecting the platform's core functionality.
• Performance cookies: These cookies collect information about how you use live123 — which pages you visit most often, time spent on the platform, and similar activity. This information is used in aggregate to improve the platform.
• Preference cookies: These cookies remember your preferences — such as language, display theme and other settings — so you don't have to re-configure them every time you use live123.
• Security cookies: Used to detect suspicious activity, prevent unauthorised access and protect your account from takeover attempts.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your overall experience on the live123 platform. For the best experience, we recommend keeping cookies enabled.

Live123 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements in Malaysia.

• Active account data: For as long as your live123 account remains active, or for as long as is necessary to provide services to you.
• Financial records: Deposit and withdrawal transaction records are retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements. This covers all transactions in MYR processed via Touch 'n Go eWallet, DuitNow, GrabPay, and other methods.
• Game history data: Game activity records are kept for a minimum of 5 years for compliance and dispute resolution purposes.
• Account closed: When you close your live123 account, personal data that is no longer required will be anonymised or deleted within 90 days, subject to longer legal retention requirements for certain records.
• Security logs: Access logs and security activity are retained for 12 months for the purposes of threat detection and security incident investigation.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. Where data cannot be fully deleted due to legal obligations, it is anonymised so that it can no longer be linked back to you personally.

Live123 reserves the right to update or amend this Privacy Policy from time to time in line with changes to our services, Malaysian legal requirements or industry best practices in data protection.

• Material amendment notice: If we make significant changes to how we handle your personal data, we will notify you via your registered email or through a notification on the live123 platform at least 14 days before the changes take effect.
• Non-material amendments: Minor amendments such as spelling corrections or clarifications that do not affect your rights or obligations may be updated without specific notice.
• Periodic review recommended: We encourage you to review this Privacy Policy from time to time — at least once every six months — to stay informed about how live123 handles your data.
• Effective date: The "Updated" date at the top of this page reflects when this Privacy Policy was last revised.

If you do not agree with any amendments made, you have the right to close your live123 account and request deletion of data permitted under law. Continued use of the live123 platform after an amendment takes effect will be considered acceptance of the revised Privacy Policy.